SHIPPING & RETURNS
SHIPPING POLICY

Order Processing
​

• Order Confirmation: Once you place an order, you will receive an order confirmation email.

• Processing Time: Most orders are processed within 1-2 business days.

• Shipping Time: Shipping times may vary depending on your location and the shipping method chosen.

​
Shipping Methods
​
We offer a variety of shipping methods to suit your needs:
​

• Standard Shipping UK: This is our most affordable shipping option, with estimated delivery times of 3-5 business days.

• Expedited Shipping UK: Receive your order faster with our expedited shipping option. Estimated delivery times are 3-5 business days.

​
Shipping Costs
​
Shipping costs are calculated based on the weight and dimensions of your order, as well as your shipping address. The exact shipping cost will be displayed at checkout.
​
International Shipping
​
We ship to many countries worldwide. International shipping rates and delivery times may vary. Please contact us for more information.
​
Order Tracking
​
Once your order has shipped, you will receive an email from the carrier at the email address provided during the order process, which will include a link to track your parcel.
​
Lost or Damaged Packages   
​
 
If your package is lost or damaged during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.   
 
Please note:
​

• We are not responsible for delays caused by factors beyond our control, such as weather conditions or carrier issues.

• For international orders, customs duties and taxes may apply. These charges are the responsibility of the customer.

​
If you have any questions about our shipping policy, please contact our customer service team. sales@y-train.com
RETURN POLICY
To be eligible for a return, your item must be:
​

• In its original condition

• Unworn, undamaged, and unwashed

• In its original packaging

​​
​
Return Process:
​

1. Contact Us: Please contact our customer service team to obtain a return authorization number.

2. Package Your Return: Carefully package the item(s) you wish to return, including any accessories or original packaging.

3. Ship Your Return: Ship your return to the address provided by our customer service team. You are responsible for the cost of return shipping.

4. Receive Your Refund or Exchange: Once we receive your return, we will process your refund or exchange within 5 business days.

5. You the right to return within 14 days of receipt of the item.

​
Please note:
​

• Sale Items: Sale items are final sale and cannot be returned or exchanged.

• Custom Orders: Custom orders cannot be returned or exchanged.

• Shipping Costs: Original shipping costs are non-refundable.

​
If you have any questions about our return and exchange policy, please contact our customer service team sales@y-train.com
​
Or feel free to get in-touch via any of our socials we are always happy to help.